Are the tickets refundable / transferable ?

Yes, the tickets are transferable but not refundable.

Do I have to specify the date when I purchase my ticket online ?

Yes, you will need to fill in the date of your visit. Admission tickets are valid only on the stated date of visit.

I have purchased my ticket via online, where can I get my ticket? Or any reference that I can show at entrance of KECV during my trip ?

Yes, you will receive a receipt via email after you have made your payment and it usually will not take longer than 2 business days. If you do not receive your receipt after 2 business days, kindly contact us at enquiry@kecv.com.my.

Do I get any discounts if I come with group ?

Yes, but at least 20 pax. However, you can still fill up our Group Visit Online Reservation Form even if your group is less than 20 pax, so that our Support Team can follow up with you for further discussion.

Can I get refund/exchange for the ticket due to bad condition of the weather ?

No, all tickets sold are non-refundable. Kindly check the weather before you buy the tickets.

Do I get any discounts if I come with group ?

Yes, but at least 20 pax. However, you can still fill up our Group Visit Online Reservation Form even if your group is less than 20 pax, so that our Support Team can follow up with you for further discussion.

If I would like to have school excursion at KECV, what is the applying process ?

Kindly fill in the School Visit Registration Form, as KECV offers special rate for school visit.

How do I get to KECV ?

You can get here by bus, flight, or taxi. Click here for more information.

What are the car park rates ?

You can park your car for FREE, we provide free parking.

What are the operating hours of KECV ?

KECV is opened daily from 9.30am to 5.30am. However, Friday will be closed on 12.30pm – 2.30pm due to prayer time for muslim staff.

What should I prepare for my trip in KECV ?

Click here to read more.

Can I get refund/exchange for the ticket due to bad condition of the weather ?

No, all tickets sold are non-refundable. Kindly check the weather before you buy the tickets.

How long does it take to complete the visit in KECV ?

It usually takes averagely 1 ½ to 3 hours. It may vary depends on your group size.

What is the schedule of Elephant Educational Presentation ?

Our elephant educational presentation plays twice a day, so that you can have more chances to catch up the presentation. The time schedule table is shown as below.

* Schedules are subject to change due to weather conditions, emergencies or any other unforeseen reasons.

Are there any F&B outlets in KECV ?

Yes, we have café besides the entrance.

May I bring my own food into KECV ?

According to our standard procedure, outside food can be allowed, but must be informed to our staff. Anyway, feeding outside food to our elephants are extremely prohibited.